Frequently Asked Questions

The best part about the Auction Assist FAQ is the realization that no matter what the question, an answer is only a toll free call or an email away!

Do you support eBay motors?
Yes, we also support eBay Stores, Yahoo! Auctions,, Froogle, Shopzilla, and many additional outlets.

Is the Auction Assist system reliable?

Auction Assist has provided over 9,000 auctioneers with high quality, reliable image hosting since 2001. Our extensively tested system has consistently maintained a 99.9% uptime.

How do I access my account
Sign in with your username and password. It is important to note that it may take up to 24 hours to activate your free trial account.
What file type’s do you support?
Auction Assist supports virtually every file format, with the exception of dynamic scripting formats (e.g. ASP, PHP). In terms of image formats, we support BMP, JPEG, JPG, GIF, TIFF, and PNG.
What is the max file size that I can upload?
The maximum file size per image varies by the account tier you select. For basic tier customers the limit is 100KB, for professional tier it is 500KB, and for platinum level customers it is 2000KB. With that being said, you should always avoid linking pictures greater than 100KB to your auction listings.

Why do you bill quarterly?

This policy allows Auction Assist to drastically reduce operating costs, and pass those savings onto our customers.

How long do you maintain files after an account has been locked out?

Auction Assist provides for a 90 day grace period. However, these files will remain unavailable until the account has been successfully reactivated.

Is the free trial, really free?

Absolutely! Auction Assist allows for all customers to try the service before they actually pay. If you choose to pay through PayPal, you will create a subscription, and on the 6th (11th for platinum customers) day of that subscription your account will be debited. If you cancel before the sixth day you will never pay anything to Auction Assist.

How do I cancel my account?
Login to your Auction Assist account and select the “Billing” menu, once you have loaded this page you will need to select “Cancel Subscription” from the sub-menu located on the right hand side.
Do you offer FTP?
Auction Assist provides full FTP access for all of our customers. We are also the preferred provider for MarketBlast. Additionally, we fully support eBay Blackthorne, Sellers Assistant, TurboLister, Auction Watch 2000, and virtually any application that is FTP enabled.
How do I insert an image into my eBay auction?
The easiest way to insert an image is using our auction listing creator. This tool allows you to create a photo gallery with clickable thumbnails. If you only wish to insert one picture you can copy the image code from Auction Assist into your eBay listing.

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